Refund Policy
Last Updated: 2026-03-15
Overview
This refund policy is designed to help you understand how we handle refunds for credits and subscriptions. We are committed to providing transparent and fair service. Please read this policy carefully before using our services.
Subscription Refunds
For subscription services, we offer the following refund policy:
- 7-Day Money-Back Guarantee: Refunds can be processed within 7 days of subscription purchase
- Pro-rated Refund: After 7 days, refunds will be calculated based on unused days
- Used credits will be deducted before processing the refund
Refund Process
Refund applications will be processed as follows:
Submit Application
Contact customer support or submit a refund request through your account center, explaining the reason for the refund
Review Process
Our support team will review your application within 1-3 business days
Refund Execution
Once approved, the refund will be returned to your original payment method within 7-14 business days
Exclusions
Refunds may not apply under the following circumstances:
- Account has abusive behavior or violates terms of service
- Suspected fraud or malicious refund requests
- Beyond the refund validity period (7 days from subscription purchase)
Contact Us
If you have any questions about the refund policy or need to request a refund, please contact our support team:
Support Email: qiapetools@163.com
Policy Changes
We may update this refund policy from time to time. For significant changes, we will notify you through in-service notifications.